Highest customer satisfaction
Ensuring the highest level of customer satisfaction is our top priority.
To achieve this, we constantly monitor our customers' requirements regarding the quality of our products and services. Every year, we survey external customer satisfaction and use the results to work on further improving it. As part of our holistic customer concept, employees from different departments also see each other as internal customers. By working together, we strive for the highest possible internal customer satisfaction.
Highest quality for our customers
Our goal is zero defects and 100% delivery reliability. To achieve this, we have a constructive corporate culture for dealing with defects, in which we address them openly and analytically in order to eliminate their causes and continuously improve our systems and processes. In this sense, we see defects as an opportunity to optimize our workflows.
Quality is the result of the performance of each individual
Everyone is responsible for quality
The entire team contributes to the high quality of our products and services through the flawless realisation of the tasks of each individual employee in their area of work. By involving each individual in the continuous improvement process, we permanently increase the effectiveness of our work.
Highly motivated employees are the key to success
Our employees are highly motivated, have high expectations of their own performance and treat each other with respect and appreciation. The provision of all the resources and training necessary for the efficient performance of their tasks, performance-related pay, the promotion of a healthy work-life balance and a positive social environment are the conditions for successful work. These conditions are reflected in the quality of our products and services.
All employees are trained in the quality policy of Mietens & Partner GmbH, so that they can act entirely in this spirit.