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Quality policy

In the scope of our quality management system, we have committed to the following quality policy.

Highest customer satisfaction

Achieving the highest customer satisfaction is our top priority. To this end, we permanently identify the requirements of our customers for the quality of our products and services. Every year, we determine external customer satisfaction, and work to further increase customer satisfaction, taking into account these results. In the scope of a holistic customer concept, the employees from various departments also consider themselves as internal customers. We strive for the highest possible customer satisfaction, via the cooperative collaboration of everyone.

Highest quality for our customers

Zero errors and 100% deadline adherence are our goal. To this end, we practise a constructive company culture, when dealing with errors, in that we deal with them openly and analytically, to eliminate causes, and consistently improve and further optimize our systems and processes. In this sense, we see errors as chances to contribute to the further development of our systems and processes.

Quality is the result of the performance of each individual: Everyone is responsible for quality

Due to the 100% error free implementation of tasks by each individual employee, in their area of responsibility, each employee contributes to the high quality of our products and services. Due to each individual participating in the continual improvement process, we permanently increase the effectiveness of our work, and the quality of our products and services.

Quality as the result of good management

Managers set their employees smart goals, and support them in the fulfilment of these goals (SMART – Specific, Measurable, Accepted, Realistic, Timed). Managers act as a positive role model for their employees.

Highly motivated employees as the key to success

Our employees are highly motivated, have a high performance standard for themselves, and maintain respectful and appreciative interaction with each other. By providing all the necessary resources for the efficient implementation of their tasks, carrying out further training, performance related pay, and the promotion of work-life balance and a positive social interaction, our employees receive the framework conditions for successful work, which is reflected in the high quality of our products and services.

All employees are trained according to the quality policy of Mietens & Partner GmbH, so that they can act accordingly.